Sorry. Yes, we have let you down

He modeled integrity and how to rebuild fractured trust by simply saying, “You are right, we have let you down,” and in doing so, also saved himself and his team a lot of heartache. His own energy levels rose again, and he got re-inspired. The client then came back to him and thanked him for his honesty and re-affirmed their desire to continue building a long-term relationship together.